Frequently Asked Questions
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What are the operating hours of the student care centre?
Our student care centre is open from 10 AM to 7 PM, Monday through Friday. During school holidays, we adjust the hours to better fit parents' schedules. You can always reach out to us to confirm holiday operating times."
What is the staff-to-student ratio?
"We maintain a low staff-to-student ratio to ensure that each child receives personalized attention and care. allowing our educators to effectively supervise and engage with the children in all activities." The current teacher-to-student ratio is set at 1:6, with future plans favouring a ratio of 1:10.
How do you handle homework supervision and academic support?
Every day, we set aside some time specifically for homework. Our staff is there to lend a hand with assignments, and parents can check our timetable for details. Plus, our educators offer guidance in both academic subjects and bilingual learning, ensuring your child has well-rounded support.
What enrichment programs or activities do you offer?
We have a variety of enrichment activities aimed at boosting bilingual skills, cognitive development, social-emotional learning, and creativity. Kids can enjoy everything from language immersion in English and Mandarin to arts and crafts, calligraphy, and even group projects that promote teamwork.
Do you provide meals or snacks? What about dietary restrictions?
Yes, we serve nutritious meals and snacks to all students. Our menu features a mix of local and international flavours, supporting our bilingual learning. We also communicate closely with parents to accommodate any dietary needs or allergies, making sure every child is getting safe and healthy meals.
How do you communicate with parents about their child's progress?
Open and ongoing communication is key for us. We keep parents updated regularly through weekly reports, face-to-face chats, etc, and we’re always available for any discussions or concerns. . You can reach out to us anytime to check on your child’s progress or well-being."
What is the process for picking up children from the centre
For safety reasons, we ask parents or authorized individuals to sign their child out each day. If someone else is picking up your child, just let us know in advance and provide their details. For the time being, the child’s ID will be checked. We are exploring the use of a central digital application for the centre as part of our future plans.
How do you handle discipline and behavioural issues?
We focus on positive reinforcement and guidance to encourage good behaviour. Our approach is all about helping kids understand the consequences of their actions and how to manage their emotions. If any behavioural challenges pop up, we work closely with parents to tackle the situation together.
What steps do you take to ensure a smooth transition for new students?
We know that starting in a new environment can be tough, so our educators go the extra mile to welcome new students. We pair them with "buddies," gradually introduce them to the routine, and provide plenty of support during those first few weeks.
What happens if my child gets sick at the centre
If your child falls ill while at the centre, we’ll reach out to you right away to let you know. We have a quiet isolated area where they can rest until you arrive. And if it’s something contagious, we might ask you to keep them at home to avoid spreading anything to the other kids.